Terms & Conditions

General information

Patients will be required to follow all health and safety rules laid out by the practice including Covid-19 measures.

All patients are required to complete a medical history form prior to their appointment, and it is your duty to update us on home address, email address or telephone number changes.

All information will be treated as confidential and protected in accordance with Data Protection Act 2018.

You can expect to be met with the utmost courtesy and warmth from the team at Art of Dental Care, as we are always ready to look after you. We will not tolerate any rude or abusive behaviour and anybody showing aggression towards any staff member will be discharged from our care, with immediate effect.

About your treatment

The tailored treatment plans given to the patients are valid for 3 months from issue. Should a fee increase occur, we will honor the quoted amount if you have started your treatment within the 3-month period.

Treatment plans and costs can be subject to change if necessary, for your dental health or treatment outcome. Should this happen, we will inform you at the earliest opportunity.

You must comply with all reasonable requirements, set out by the dental practitioners at Art of Dental Care in order to improve and maintain your dental health. Failing to do so may compromise your treatment plan.

Consent forms are a requirement prior to any treatment. You may be required to sign a consent form for every part/visit of your treatment journey. We are great at explaining treatment and our clinicians will always make you aware of the risks, benefits and give ample time to discuss or answer any questions you have. Actual insurance benefits will be determined by the insurance carrier if applicable. Before your treatment begins, it will be necessary to have a thorough dental examination including radiographs and any other necessary diagnostic aids. You will be expected to complete the designed treatment plan provided by your dentist and comply with all the aftercare instructions provided by your clinician to achieve the best outcome of your treatment. Routine dental care after the course of treatment will help ensure the best possible results.

About your appointments

We require you to arrive on time to all appointments. Appointment times are specifically allocated so we may need to reschedule you if you’re late. Initial consultations require an upfront non-refundable payment of £80 in order to secure the appointment.

If you are unable to attend your appointment with us, you must give us 24 hours notice. If you fail to do so a late cancellation fee or missed appointment fee of £50 will apply.

Should you fail two appointments with us in a treatment course, we reserve the right to reassess your commitment as a patient and may be necessary to discharge you from our service.

About your guarantee

Our work is guaranteed for 1 year from the date of completion of your treatment (assuming all post-operative care and instruction are followed as instructed). The guarantee does not include failure due to lack of proper cleaning, home care, breakage due to trauma, inappropriate use or deliberate damage, new decay, gum recession exposing edges of crowns/bridges, periodontal (gum) disease or habits such as nail biting, smoking.

Art of Dental Care holds clinical responsibility for your treatment plan, warranty and duty of care.

Regular routine dental appointments as instructed by your clinician is often necessary for maintaining your oral health and the treatment carried out at the practice. Please do not hesitate to contact us in case of any issues or problems incurred.

About refunds

We understand sometimes you need to cancel your treatment and appointments. You are entitled to a refund of your deposit/amount paid:

(i) If you have met the cancellation policy of 24 hours notice.

(ii) If you have not started the treatment already.

(iii) If there is no lab work/fee associated with your appointment. All refund requests must be in writing for approval with a valid reason. Please email us on info@www.artofdentalcare.co.uk and we will send you a ‘Refund Request form’ to complete.

Please allow up to 7 to 10 business days from your written refund request for the accounting team to organize the refund. A senior member of staff will call you to process the refund over the phone.

Feedback and complaints

All feedback whether negative or positive are welcome at Art of Dental Care. Feedback is used to review and improve the quality of our service. You may submit feedback verbally, via email or via the practice website. If you have a complaint, please inform us as soon as possible or email us at info@www.artofdentalcare.co.uk. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request or found in the footer on the website.

We are delighted that you have chosen Art of Dental Care for your treatment and we are excited to be with you every step of the way on your journey to a perfect smile!

We are here to assist you and address any concerns you may have.